Support Retainer
Keep your system healthy and improving, every month.
Who it is for
Businesses with a live system, built by us or someone else, that need fixes, small improvements and someone to call.
Everything in the fixed scope.
- Fixes and small improvements every month
- Checks before every release
- Hosting and security kept up to date
- A monthly summary in plain language
Duration
Monthly, cancel with 30 days' notice
Price
From R21,000 per month
Prices exclude VAT.
Three steps, every time.
- 01
Onboarding
Access, a first review and an agreed priority list.
- 02
Monthly work
Fixes and improvements from the list, with checks before every release.
- 03
Monthly summary
What was done and what is next, in plain language.
Asked before every Support Retainer.
We already have a system built by someone else, can you help?
Yes. We start with an App Health Check to see what you have, then we either take it over or improve it with the Support Retainer. We are happy to work alongside whoever built it.
Do you work with our accountant or IT provider?
Yes, and it usually makes the work faster. We brief them on what we are changing and why, and they stay the owners of their part of the picture. You get one system that everyone involved understands.
What does it cost?
The App Health Check starts with a free call, and the deep audit is from R7,500. The AI Readiness Sprint is R25,000, an MVP in 8 Weeks is from R148,000, and the Support Retainer is from R21,000 per month. Anything larger than that is quoted after the free call. Every quote is a fixed price against a signed scope. Prices exclude VAT.
Related work.
Keeping an insurer's platform healthy
A Gauteng short-term insurer
Problems are caught in review, before release.
Vehicle and asset tracking app
A South African tracking business
In use for several years, with support through 2023.
Coinfig crypto tax
Silver Sixpence
A live product, in continuous development since 2022.
Tell us what is slowing the business down.
Thirty minutes, no slides, no obligation. You will leave with a straight answer.